We pledge to never sell a solution that the customer doesn’t: need, want, or can’t use.
We Pledge that we won’t leave our customers stranded and without any solutions.
We Pledge to resolve the customer issues the first time, not the tenth.
We Pledge to be there for our customers 24/7 (that means all day, and night too).
We Pledge that you are more important after you sign the contract than before.
We promise to Simplify Your Communications.
At CyberNet communications we believe that everything comes down to taking accountability for your service. We will never shy away from being the point person for all of your telecom needs, because we are confident that CyberNet will deliver the best and high quality services in the entire industry.
We don’t run after the signature. Our sales people are taught to put forward the best solution for the customer’s needs regardless of price. Here at CyberNet we believe that if the customer is happy then they will stay. This is what has led to our industry leading 99% customer retention rate. So we look to deliver sustainable solutions that will make customers satisfied for years to come.
When we deliver a solution we are looking to alleviate a customer need, and we feel responsible for the outcome. Many time we find ourselves going above and beyond the duty of a telecom provider by helping our customer trouble shoot computer issues and so forth. We do this because we believe it is our responsibility to ensure that customers are able to have great service.
We take the long view when looking at the telecommunications industry. Our job is to ensure that CyberNet communications is at the cutting edge when it comes to: technology and service. We look to make sure the steps we take as an organization add to our longevity.
CyberNet was founded worked on providing local and long distance services for business
CyberNet becomes an ISP
CyberNet Becomes one of the first CLEC’s in Los Angeles
We begin to develop our collocation facilities
We introduce our fully managed virtual switch, CyberNetPBX.
We begin to build our fiber infrastructure
Developed proprietary StayOnSM redundant technology
Deployed CyberOpticsSM solution
you will always be able to reach us at our 24/7 support team
you will be speaking with a live person
we have been in business for over 20 years. One of LA’s oldest CLECS
we have an industry leading 99% customer retention rate
We’ve been using CyberNet internet and voice services for 3 years now. The team at CyberNet is friendly and address any issues within hours. They have been a key piece to the success of our online business.